Confidentiality
All staff signs a confidentiality agreement to ensure that your private information is not shared with anyone. Employees agree not to divulge any information of any kind whatsoever about any client of the Company to any person who is not directly associated with the Company. This includes but is not limited to information about house keys, entry to homes, security systems, possessions and personal belongings of clients, or other personal and confidential information with respect to any client of the Company.

Cancellations
You may add, reschedule, skip or cancel any of your cleanings. We understand that unforeseen events may occur which will create a need for you to cancel your scheduled appointment. If for any reason you need to change your scheduled appointment, please contact us with a least 2 business days' notice. In the event of less than 2 business days' notice a cancellation fee of $50.00 will be added to your next scheduled clean. If you wish to terminate our services we ask that you give us no fewer than 14 days oral or written notice .

Keys and Alarms
Albino Rhino Cleaning takes every precaution needed to ensure your keys and alarm codes are protected. We use a unique client ID number to label all keys and alarm codes with no ties to your address. Your keys and codes are stored in a locked up key safe and only retrieved on the day of your scheduled cleaning. We recommend that the alarm code we use be a separate code from the one you use. This helps to ensure your security if you ever need to terminating our services, you can just delete the code. We encourage all clients to provide us with a key. When we schedule your appointment we hold that time slot for you and turn away other potential clients. If staff is unable to gain access to your home on day of scheduled clean then you will be charged the full cost of the non-performed service. We ask that you be present on your last scheduled clean so that we may personally return your key to you. We prefer not to leave your key outside in a mailbox or under a mat.

Safety
We value our employees and are concerned about their safety while in your home. Employees do not move anything that weighs more than 25lbs. If you wish us to clean behind or under anything that is heavy such as a fridge, stove or couch, please move it prior to service to allow us access to that area. Employees do not use ladders and will only clean what is within their reach of a step stool. For health and safety reasons employees do not clean up animal or human feces, urine, blood or vomit. This includes litter boxes and dog kennels. Please notify us within 2 business days prior to scheduled appointment of any infectious diseases that occur in your household. For our employees safety we ask that all firearms be stored and locked.

Rate changes
Albino Rhino Cleaning guarantees that the rate given will not change in the first 52 weeks of service. If the conditions of your home change i.e. additional pets or people living in your home, a price or service revision will be necessary. You will be notified of any rate changes 14 days in advance .

Payments
Albino Rhino Cleaning invoices clients at the end of every month for the following month. Payments are picked up on the first cleaning day for each month. We ask that the payment in the form of a cheque or cash be placed in the sealed envelope provided and left in a designated spot. A $25.00 service fee is applied to all NSF cheques.

Refunds
Albino Rhino Cleaning wants to ensure that you are consistently happy with our service, but we are human and mistakes might occur. Please notify us within 24hrs of your cleaning if you are displeased with the quality of our service. We do not offer any refunds for our services. We can arrange a time to come in and correct any dissatisfaction you may have with the service or take special care to ensure your complete satisfaction on our next scheduled visit.
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